https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping/m-p/4864802#M453610 We have had Sky for a couple of months and at least 3-4 times a week WiFi drops off everything then comes back. Even when devices are within 6 feet of the router. I did phone up when it was delivered as the router was clearly not brand new (signs of use such as fluff and dirt were visible upon opening it) How do I request a new router to see if this solves the problem. Thanks Sat, 28 Dec 2024 19:19:38 GMT Smyths1 2024-12-28T19:19:38Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping/m-p/4864802#M453610 We have had Sky for a couple of months and at least 3-4 times a week WiFi drops off everything then comes back. Even when devices are within 6 feet of the router. I did phone up when it was delivered as the router was clearly not brand new (signs of use such as fluff and dirt were visible upon opening it) How do I request a new router to see if this solves the problem. Thanks Sat, 28 Dec 2024 19:19:38 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping/m-p/4864802#M453610 Smyths1 2024-12-28T19:19:38Z https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping/m-p/4865080#M453697 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sun, 29 Dec 2024 10:07:07 GMT https://helpforum.sky.com/t5/Broadband/WiFi-keeps-dropping/m-p/4865080#M453697 Mr+Flibbles+86 2024-12-29T10:07:07Z