topic Re: Internet issues in Broadband

Internet issues

Stacey75 — Thu, 26 Dec 2024 10:18:42 GMT

I have been with sky since Nov and since then we have had nothing but issue with the connection, tried to trouble shoot and it's saying there's no issues but I am constantly being told to reconnect the internet or saying it's connected to router but there's no connection to internet to watch sky tv or use WiFi in another part of the house.

Re: Internet issues

Addie15 — Fri, 27 Dec 2024 09:52:09 GMT

Hi there, @Stacey75. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147