topic Re: New Sky Max blocking Company VPN - Forticlient in Broadband

New Sky Max blocking Company VPN - Forticlient

M1CHELL8 — Fri, 27 Dec 2024 08:18:29 GMT

I have recently switched to Sky Max from vodaphone and now cant access my work computer as the VPN is being blocked. copmant IT department advises that this is a problem that only Sky can resolve as it requires Sky to set up connection on 1:1 MAP-T and this is something they cannot do! doesnt mean an awful lot to me and the virtual assistant is pants and keeps going round in circles no help whatoever! having read the forums it appears im not alone in this issue and when trying to speak with someone via helplines it would appear that this has failed for most and requires an escalation but no idea how to get one of the team on forums to escalate it? any ideas

mucho gracias amigos

Re: New Sky Max blocking Company VPN - Forticlient

mae-3 — Fri, 27 Dec 2024 09:26:21 GMT

@M1CHELL8

In the Sky App there are settings for the router and if you enable UPnP it should knock the system down to 1:1 MAP-T after about 15 minutes of setting that on the Sky App for the Sky Max router.

Re: New Sky Max blocking Company VPN - Forticlient

Chrisee — Fri, 27 Dec 2024 09:34:54 GMT

@M1CHELL8 & @mae-3 the setting for UPNP is not in the app it is in web interface which is otherwise pretty useless see UPnP set up

However read the post pinned at the top of the forum which explains what to do

Re: New Sky Max blocking Company VPN - Forticlient

mae-3 — Fri, 27 Dec 2024 10:21:42 GMT

@M1CHELL8 & @Chrisee

The Forticlinet VPN doesn't allow the packet MTU size to be modified only the whole interface that one is connected to will it allow the MTU, which is accomplished using 'netsh' command in windows.

You could try:- netsh interface ipv4 set subinterface “Wi-Fi" mtu=1472 store=persistent

The "Wi-Fi" bit needs to be changed for the actual name of the interface you are using on the WIndows PC.

Re: New Sky Max blocking Company VPN - Forticlient

Chrisee — Fri, 27 Dec 2024 10:53:06 GMT

@M1CHELL8 if as @mae-3 says it is impossible to edit the MTU complete the form as Sky's network control have to edit the way your connection works.

Re: New Sky Max blocking Company VPN - Forticlient

M1CHELL8 — Fri, 27 Dec 2024 11:22:49 GMT

@Chrisee I submitted the form but now cant see where confirmation is? it did say 48hrs to be completed so might need to pick this up again in a couple of days. for the time being i'm continuing to hotspot from my mobile phone which is hardly ideal

Re: New Sky Max blocking Company VPN - Forticlient

Chrisee — Fri, 27 Dec 2024 13:44:09 GMT

@M1CHELL8 given its the holiday it is unkikrly yonget picked up until next week at the earliest.