topic Re: Broadband constant dropouts in Broadband

Broadband constant dropouts

Db52 — Thu, 26 Dec 2024 22:25:48 GMT

For the last few weeks the broadband connection to my router has been randomly dropping out (middle light on the black router going off / flashing orange / strady orange and then green and back on. Over the past 3 days this has been constant, every 20 to 30 minutes back on turn off again.

Re: Broadband constant dropouts

Chrisee — Fri, 27 Dec 2024 07:09:20 GMT

@Db52 if your hub is losing a line connection over 10 times a day indicates a fault with the line or a faulty hub. Eithercway you need help from Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Broadband constant dropouts

Addie15 — Fri, 27 Dec 2024 08:56:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Db52.