https://helpforum.sky.com/t5/Broadband/Internet-and-router-not-working/m-p/4862952#M453105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4288705">@JOR6</a>&nbsp;</P> <P>Try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Dec 2024 12:18:27 GMT caesarome 2024-12-26T12:18:27Z https://helpforum.sky.com/t5/Broadband/Internet-and-router-not-working/m-p/4862938#M453103 <P>My internet and router is not working. There is a red button on the voice section of the router and no green light on the internet section of the router. I have run tests but there are no issues in the area and everything seems to be set up fine</P> Thu, 26 Dec 2024 12:04:01 GMT https://helpforum.sky.com/t5/Broadband/Internet-and-router-not-working/m-p/4862938#M453103 JOR6 2024-12-26T12:04:01Z https://helpforum.sky.com/t5/Broadband/Internet-and-router-not-working/m-p/4862952#M453105 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4288705">@JOR6</a>&nbsp;</P> <P>Try running the line test here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Dec 2024 12:18:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-and-router-not-working/m-p/4862952#M453105 caesarome 2024-12-26T12:18:27Z