topic Re: Sky Pod disconnected in Broadband

Sky Pod disconnected

MilesCB — Wed, 25 Dec 2024 16:44:35 GMT

Hi,

My Sky Pod booster has disconnected and will no longer reconnect. Sky app is no longer showing booster.

any solutions for this?

Re: Sky Pod disconnected

Chrisee — Thu, 26 Dec 2024 08:01:41 GMT

@MilesCB you are going to nedd support from Sky and as your post has been autoescalated to the Sky team who support the forum who should be in touch tomorrow when they are back working to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Pod disconnected

Tysonvolvo — Thu, 26 Dec 2024 10:53:51 GMT

I had a booster pod. It has never worked since I got it I'm down to 3 boosters to get a signal up stairs lol. Sorry I can't help. Merry Christmas

Re: Sky Pod disconnected

Addie15 — Fri, 27 Dec 2024 09:41:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @MilesCB.

Re: Sky Pod disconnected

Tom-W19 — Mon, 30 Dec 2024 10:12:21 GMT

Hi @MilesCB

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Pod disconnected

Tysonvolvo — Mon, 30 Dec 2024 12:42:37 GMT

A sky engineer called this morning and has ordered me another pod. I hope that it does the job !!!