topic Re: Not connecting to wifi in Broadband

Not connecting to wifi

Rach55 — Thu, 26 Dec 2024 09:43:50 GMT

Hi my WiFi isn't connecting

Re: Not connecting to wifi

caesarome — Thu, 26 Dec 2024 09:47:19 GMT

@Rach55

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Not connecting to wifi

Rach55 — Thu, 26 Dec 2024 09:52:06 GMT

Still not working

Re: Not connecting to wifi

caesarome — Thu, 26 Dec 2024 10:19:01 GMT

What was the result of the line test you ran ?

Re: Not connecting to wifi

Rach55 — Thu, 26 Dec 2024 11:22:14 GMT

Said everything was good