topic Returned old Router via Royal Mail in Broadband

Returned old Router via Royal Mail

Numpty321 — Wed, 25 Dec 2024 19:30:07 GMT

Hi, I've just had a Sky Max Router installed and arranged a collection note through sky, then realised my printer wasn't working so I couldn't print the returns label. I then saw the option to leave the parcel on my doorstep and the postman would bring a returns label, attach it to the box and take it away. This happened and all went smoothly, as I was arriving back home I passed the postman who had the parcel with the label he'd attached on it. I've just read I should've put a note in the with my account number on and the item I'm returning but I didn't do this, will sky be able to tie this return to my account without the information? Will sky be tracking the returns label I couldn't print off? Sorry, probably too info here. Thanks for your help

Re: Returned old Router via Royal Mail

Numpty321 — Wed, 25 Dec 2024 19:32:38 GMT

The item I'm returning is the old Router

Re: Returned old Router via Royal Mail

Chrisee — Thu, 26 Dec 2024 07:30:12 GMT

@Numpty321 indont know myself but Inhave escalated your post to the Sky team who support the forum who should be in touch when they are back in on Friday to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Returned old Router via Royal Mail

Numpty321 — Thu, 26 Dec 2024 09:35:15 GMT

Great, thankyou for your help Chrisee

Re: Returned old Router via Royal Mail

Addie15 — Fri, 27 Dec 2024 09:45:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Numpty321.