topic Re: Sky internet issue in Broadband

Sky internet issue

Michelle238 — Wed, 25 Dec 2024 10:21:13 GMT

My broadband connection has been gone since early hours this morning. The website says there is an outage in my area (S10) and it may take a couple of days for Sky to solve a problem like this. How disappointing! For this to happen on Christmas Day! Can someone from Sky tell me when this is going to be solved - certainly hoping it won't take the whole day or two?!

Re: Sky internet issue

daveNOS — Wed, 25 Dec 2024 10:28:21 GMT

@Michelle238 Sky won't be able to tell you when the issue will be fixed, especially given the time of year. Openreach who own and maintain the network will get it fixed as soon as possible and that may well be a few days.

Re: Sky internet issue

Emmy98 — Wed, 25 Dec 2024 11:07:07 GMT

It's more than fustrating and more so over the holidays, ours went off yesterday morning (S26) no dial tone on phone line & sky router had no light on the voice image; arrange an engineer with sky for the 27th, however we were back up & working by mid afternoon; hopefully it's the same for you.

Re: Sky internet issue

Daniel0210 — Wed, 25 Dec 2024 11:09:36 GMT

@Michelle238
In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).