topic Re: No internet in Broadband

No internet

johnnycnh — Wed, 25 Dec 2024 00:06:22 GMT

The four light of your sky router

Powe and wifi are green

Internet no light is on

Voice is orange

I have reconnected the wires and power and restarted several times and still like that.

What should I do?

Re: No internet

GD1 — Wed, 25 Dec 2024 01:32:44 GMT

@johnnycnh First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.