topic No internet in Broadband

No internet

Darylsmith1 — Tue, 24 Dec 2024 21:04:11 GMT

My sky internet went down by early and hour ago. How long will this take to fix ? My sky app says there's an outage on the area and they are fixing it ?

Re: No internet

GD1 — Tue, 24 Dec 2024 21:12:17 GMT

@Darylsmith1 This is a customer helps customer community, we have no information how long an outage will last, patience is needed and will be up and running when it's resolved.

Re: No internet

Daniel0210 — Wed, 25 Dec 2024 03:16:49 GMT

@Darylsmith1
In case you aren’t already aware, the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).