topic New max hub not connecting in Broadband

New max hub not connecting

Mhf73 — Tue, 24 Dec 2024 11:48:52 GMT

My new hub arrived yesterday and just will not work constant flashing light tried everything but nothing when i plug my old hub back in all is working

Re: New max hub not connecting

Chrisee — Tue, 24 Dec 2024 12:05:47 GMT

@Mhf73 continue using your old hub but I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted hopefully before Christmas. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: New max hub not connecting

Addie15 — Tue, 24 Dec 2024 12:08:05 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mhf73.

Re: New max hub not connecting

Addie15 — Fri, 27 Dec 2024 08:55:15 GMT

Update-We are closing this invite now but if you still need help, please let us know so we can re-escalate this for you. Thanks.