topic Re: Activation- green flashing light in Broadband

Activation- green flashing light

Chrisheappey — Tue, 24 Dec 2024 07:57:28 GMT

Hello,

my broadband was due to be activated yesterday 23/12 but on my router all I'm getting is a green flashing light. I'm moving from talk talk fibre so I don't see an issue with the ONT or other connections.

Re: Activation- green flashing light

Chrisee — Tue, 24 Dec 2024 11:07:55 GMT

@Chrisheappey the green flasing light should have cleared overnight so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Activation- green flashing light

Chrisheappey — Tue, 24 Dec 2024 11:12:08 GMT

I have had a phone call and a new router has been sent out.

Re: Activation- green flashing light

Shadowcat — Tue, 24 Dec 2024 11:20:28 GMT

We have had this since the 19th Dec. One week after we also swooped over to the new fibre network. . We also had a new router sent out but the same thing happened. Been told it's an open reach issue and we currently have no fix date

Re: Activation- green flashing light

Chrisheappey — Fri, 27 Dec 2024 12:31:02 GMT

New router has came and still the same issue.

open reach coming tomorrow. I don't see why this has happened when everything was fine with TalkTalk up until activation date.

Re: Activation- green flashing light

Chrisheappey — Sat, 28 Dec 2024 17:05:30 GMT

Openreach have finished there visit and nothing is wrong there end.

they say it's a migration issue with Sky and it's on there side now. How can I escalate this ?

Re: Activation- green flashing light

Shadowcat — Sat, 28 Dec 2024 17:07:06 GMT

No idea, keep ringing sky I guess? We still have no internet 🤬😟

Re: Activation- green flashing light

Mr+Flibbles+86 — Sun, 29 Dec 2024 10:02:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Activation- green flashing light

Chrisheappey — Tue, 31 Dec 2024 09:27:29 GMT

I had a chat and they didn't really no what was happening. Another engineer has come today and they are also guessing what is wrong. New router and new ONT box now.

Openreach thinks it's a "spine" issue in the exchange... and a replacement part is waiting to be swapped out.

Re: Activation- green flashing light

Chrisheappey — Thu, 02 Jan 2025 21:03:27 GMT

@Mr+Flibbles+86 - I have called Sky again and they are arranging a third visit from Openreach even though they have told me there is nothing they can do - it's a sky issue. I'm going round in circles here