topic Re: How do I enable UPnP on the Sky router? in Broadband

How do I enable UPnP on the Sky router?

smithgt — Mon, 23 Dec 2024 11:38:59 GMT

Hi,

It seems that the Sky router is very locked down. Is it possible to enable UPnP?

My VoIP phones are not working since switching to the SkyRouter.

Re: How do I enable UPnP on the Sky router?

Chrisee — Mon, 23 Dec 2024 11:54:44 GMT

@smithgt do you have a white or black Sky hub?

Re: How do I enable UPnP on the Sky router?

smithgt — Mon, 23 Dec 2024 14:31:35 GMT

It's white - I Have FTTP if that makes a difference.

Re: How do I enable UPnP on the Sky router?

TimmyBGood — Mon, 23 Dec 2024 15:27:39 GMT

@smithgt

The toggle for UPnP is in the My Sky app, but you may well find that doesn't resolve the issue.

Re: How do I enable UPnP on the Sky router?

smithgt — Mon, 23 Dec 2024 15:47:23 GMT

Where in the App?

Under Wifi/Advanced I only have Port Forwarding, DMZ, Disable Wifi & Wifi Security Level

Re: How do I enable UPnP on the Sky router?

Chrisee — Mon, 23 Dec 2024 15:52:02 GMT

@smithgt & @TimmyBGood unusually the uPNP setting is in the hub's web interface not the app see UPnP set up

However that setting may not sort your VOIP issue if it doesnt post again.as you will need ti get help from Sky.

Re: How do I enable UPnP on the Sky router?

smithgt — Mon, 23 Dec 2024 22:51:36 GMT

The VOIP issue isn't resolved 😞

If I take the phone to another person's home network, the incoming calls are received okay.

At my home on the Sky router, no calls are received.

Do I need to create any port forwarding? (Ive not had to do this at the other locations) or is there another Sky related issue?

Re: How do I enable UPnP on the Sky router?

TimmyBGood — Mon, 23 Dec 2024 23:11:22 GMT

@smithgt

There's apparently an issue with the current firmware for the Max Hub and VoIP handsets: I can try escalation of your post to see if Sky will move it to a different version (as referenced in other forum threads)

Re: How do I enable UPnP on the Sky router?

Jweah — Tue, 24 Dec 2024 08:40:48 GMT

type 192.168.0.1 into your search bar on the internet and the user name should "admin" and the password is your WiFi password. UPnP settings is on there somewhere as I enabled mine yesterday before my WiFi went down.

Re: How do I enable UPnP on the Sky router?

Lisa-P1987 — Tue, 24 Dec 2024 09:42:31 GMT

Thanks for escalating this. We’ve already got an active chat with @smithgt
Please be aware, our Community chat closes at 6pm tonight and will re-open on 27th December at 8am.

Re: How do I enable UPnP on the Sky router?

mickyg5159 — Tue, 24 Dec 2024 12:49:11 GMT

I had the same problem with SIP-ALG needing to be turned off for my VOIP phones.

I sent a ticket to https://www.sky.com/help/forms/vpn-configuratiuon

Explaining the issue, they replied and solved the issue with an update to my Router (new white one)

Ask them to turn off MAP-T

Re: How do I enable UPnP on the Sky router?

AHB1 — Tue, 01 Apr 2025 07:08:26 GMT

Log onto the router (192.168.0.1 in a browser) - Admin credentials as per bottom / back of router.

Go to Advanced -> Device Discovery -> Enable UPNP (button / toggle).

Re: How do I enable UPnP on the Sky router?

gemjack — Mon, 14 Apr 2025 13:27:38 GMT

I have my UPnP enable on my Sky Max Router, but it fails to show the WAN IP, Status, and UpTime. This was after the Sky Team reset the router to try to enable Sky Pod, which is still not working. So they made it worst not better..... any ideas how I get this bac