topic No internet in Broadband

No internet

Gabby3 — Sun, 22 Dec 2024 11:39:02 GMT

The wire outside of my property was taken down by a tree due to the wind on 07/12/24 multiple calls to yourselves and it's still not back up and running. You have no care or consideration when I call for updates. All you tell me is we can't contact open reach and nor can you as the customer.
I've explained I have an autistic child at home that has a routine film to watch and how this is causing an upset.
You still inform me there is nothing you can do "we have to wait"

Re: No internet

TimmyBGood — Mon, 23 Dec 2024 10:40:55 GMT

@Gabby3 wrote:

All you tell me is we can't contact open reach and nor can you as the customer.

Unfortunately both those statements are correct. Openreach is not a public facing company and has intentionally limited communication channels with its client ISPs, intended to prevent BT from leveraging a competitive advantage through BT Group still owning Openreach Ltd.