topic Re: Connect a new router in Broadband

Connect a new router

Cindia — Mon, 23 Dec 2024 04:09:09 GMT

We moved to a new house and we have a router but we don't have Internet access and we want to repurchase the plan to use the Internet.

Re: Connect a new router

Daniel0210 — Mon, 23 Dec 2024 04:40:04 GMT

@Cindia

Your post is a little unclear so

were you a Sky Broadband customer at your previous address?

if so, did you contact Sky regarding a 'Home Move'?

See this link

https://www.sky.com/moving-home

Re: Connect a new router

TimmyBGood — Mon, 23 Dec 2024 09:11:20 GMT

@Cindia

If you didn't order a Home Move for Sky Broadband from your previous address several weeks ago, unfortunately you aren't going to have service until some time in January.