topic Re: No WiFi since 22 Dec in Broadband

No WiFi since 22 Dec

Marcopolobleu — Mon, 23 Dec 2024 05:56:58 GMT

Hi since yesterday I don't have Internet. Intially the connection test was saying outage in the area. Then it was working again and now not working at all. According to the test is the hub not connecting. Which is peculiar nothing was moved not changed.

Re: No WiFi since 22 Dec

Chrisee — Mon, 23 Dec 2024 07:19:22 GMT

@Marcopolobleu you need to report the fault to Sky so it can. Get fixed so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: No WiFi since 22 Dec

Marcopolobleu — Mon, 23 Dec 2024 07:22:23 GMT

Thank you very much Chrisee! Much appreciated. It seems the voice line is orange which is causing no internet.

Re: No WiFi since 22 Dec

Chrisee — Mon, 23 Dec 2024 08:24:33 GMT

@Marcopolobleu actually its the other way round the loss of broadband means no voice line but either way it needs fixing.

Re: No WiFi since 22 Dec

Marcopolobleu — Mon, 23 Dec 2024 08:29:04 GMT

@Chrisee Ooh I see I hope they can fix it asap as it forces me to go the office now being the only person in 😞 such a bad timing for this to happen

Re: No WiFi since 22 Dec

Lisa-P1987 — Mon, 23 Dec 2024 11:27:32 GMT

Thanks for escalating this. We’ve sent Marcopolobleu an invite to chat.