topic Re: Router won't connect to Samsung TV in Broadband

Router won't connect to Samsung TV

Donna-- — Sat, 26 Oct 2024 17:36:49 GMT

Router will not connect to my Samsung smart TV. I've reset the router and the TV. Switched them off and back on again - nothing! TV will only connect via WPS pin, but only briefly, then has to be reconnected again. All other devices will connect to router, but not the TV. TV will connect to other WIFI networks, just not the one I'm paying a fortune for!!

Re: Router won't connect to Samsung TV

mae-3 — Sat, 26 Oct 2024 18:41:45 GMT

@Donna--

Some Samsung TV users do experience connectivity issues with Sky WiFi. Common problems include incompatibility with Sky Max's WiFi standards, higher security levels like WPA3 on Sky routers, and problems with automatic IP setup. Solutions include adjusting the security settings on the router, rebooting the TV, or connecting directly via Ethernet as a temporary measure.

Re: Router won't connect to Samsung TV

Donna-- — Sat, 26 Oct 2024 18:58:22 GMT

@mae-3

Thank you for your reply.

I've already tried all of the above.

The only way the TV will connect is via an ethernet cable, but obviously I don't want this to be a permanent fix. Any other help would be very much appreciated. I'm at the end of my teather

@Donna-- wrote:
Router will not connect to my Samsung smart TV. I've reset the router and the TV. Switched them off and back on again - nothing! TV will only connect via WPS pin, but only briefly, then has to be reconnected again. All other devices will connect to router, but not the TV. TV will connect to other WIFI networks, just not the one I'm paying a fortune for!!

net

@Donna-- wrote:
Router will not connect to my Samsung smart TV. I've reset the router and the TV. Switched them off and back on again - nothing! TV will only connect via WPS pin, but only briefly, then has to be reconnected again. All other devices will connect to router, but not the TV. TV will connect to other WIFI networks, just not the one I'm paying a fortune for!!

Re: Router won't connect to Samsung TV

mae-3 — Sat, 26 Oct 2024 19:05:18 GMT

@Donna--

Unfortunately, it appears that there’s a compatibility issue between Sky Max and the Samsung TV you have. This issue will likely require Sky to fix the bug in their firmware, or Samsung to do the same, which will take time. Hopefully, Sky will see the issue reported on the forum. I know they’re currently working on fixing bugs with Sky Max. For Sky’s information, could you please identify the Samsung TV? For example, please provide the make and model number.

Re: Router won't connect to Samsung TV

mae-3 — Sat, 26 Oct 2024 19:10:03 GMT

@Donna--

Have you tried lowering the security setting to WPA2-PSK (AES) as the default on the Sky Max router is WPA3-T which may be the issue?

Re: Router won't connect to Samsung TV

Donna-- — Sat, 26 Oct 2024 20:03:32 GMT

@mae-3

Yes, I've already tried changing the security settings, still no joy.

Samsung TV model number - UE55TU7020KXXU

Samsung 7 series 55

TV will connect via mobile hotspots in less than a second, but not the router.

I've reset the TV to fresh out the box settings, and still nothing. I've reset the router, even though the router is brand new, still nothing.

I've tried everything I could possibly try before starting a thread on this forum.

It's been almost a month now of no TV because of connection issues!!

Re: Router won't connect to Samsung TV

mae-3 — Sat, 26 Oct 2024 20:05:16 GMT

@Donna--

Hopefully, a superuser will escalate the details to Sky

Re: Router won't connect to Samsung TV

Donna-- — Sat, 26 Oct 2024 20:10:05 GMT

@mae-3

I hope so. I'm very close to cancelling my contract and going elsewhere!

I even bought TP link extenders hoping that would help, but no. Just left me even more out of pocket!

Re: Router won't connect to Samsung TV

mae-3 — Sat, 26 Oct 2024 20:22:14 GMT

@Donna--

There are more than several posts concerning Samsung TV and issues with Sky routers, so it may be worth considering changing internet providers as you suggest as Sky superusers are blaming the Samsung TV which I don't think is right!

Re: Router won't connect to Samsung TV

1010fitz1019 — Thu, 05 Dec 2024 13:15:36 GMT

I have exactly the same problem with my samsung tv, same model as well, it won't connect via the standard wps method or by manually joining the network with the password.

Tried all the advice ie re-booting and changing the security level, even joining the network but its really frustrating, everything else eventually connects to the sky max hub.

Wlcome any advice.

Re: Router won't connect to Samsung TV

1010fitz1019 — Fri, 06 Dec 2024 10:22:34 GMT

Update to my previous comment, carried out a network reset on tv which removed all old wifi data. Powered off / on and it then detected mynew network and was able to join by entering manually.

Re: Router won't connect to Samsung TV

Howmanyshoes87 — Wed, 18 Dec 2024 20:29:08 GMT

Did anyone work out a permanent fix With this?

Have new sky broadband Monday and can't get wifi to connect to my tv.

Re: Router won't connect to Samsung TV

Lizzie231 — Sun, 22 Dec 2024 15:18:43 GMT

Donna did you find a solution? I am having the same problem.

Re: Router won't connect to Samsung TV

Lizzie231 — Sun, 22 Dec 2024 15:28:03 GMT

Sky upgraded our router to Sky Max Hub and now Samsung TV

Model : UE32T5300CK will not connect to WIFI. Was fine on previous router. All other devices connecting to Sky Max Hub fine. Any solution please? Spoke to Sky Support yesterday and couldn't resolve it.

Re: Router won't connect to Samsung TV

Howmanyshoes87 — Sun, 22 Dec 2024 17:07:43 GMT

Nope. I did same. Spoke with sky. Only way I can get WiFi on my tv is to use WPS setting. - click this on WiFi lift, then press WPS button at right side of sky max hub box. This works but resets whenever you turn tv off. Very annoying and don't think I can put up with this for 2 years. Think I will call sky to cancel and get another internet provider.

Re: Router won't connect to Samsung TV

Donna-- — Sun, 22 Dec 2024 19:23:57 GMT

Unfortunately no fix for me either.

I have to connect to my mobile hotspot to be able to use my Smart TV.

No help from SKY. I guess I'll have to put up with this for the next 2 years!!

Re: Router won't connect to Samsung TV

Howmanyshoes87 — Sun, 22 Dec 2024 19:32:34 GMT

I did try again when I got in today and it did connect to sky wifi the usual way with the password. No idea why. Guess I'll see tomo if it remains connected! My advice is persevere with trying as it may work one day!

Re: Router won't connect to Samsung TV

Donna-- — Sun, 22 Dec 2024 20:04:12 GMT

That's good to know.

Thank you so much for your input.

Much appreciated.
@Donna-- wrote:
Router will not connect to my Samsung smart TV. I've reset the router and the TV. Switched them off and back on again - nothing! TV will only connect via WPS pin, but only briefly, then has to be reconnected again. All other devices will connect to router, but not the TV. TV will connect to other WIFI networks, just not the one I'm paying a fortune for!!

Re: Router won't connect to Samsung TV

Lizzie231 — Sun, 22 Dec 2024 20:59:11 GMT

Update. I changed the security setting to WPA2 rather than the default 3 and it worked!!

My Sky app

Broadband

WiFi settings

Advanced settings

WiFi security level

Change to WPA2.

Re: Router won't connect to Samsung TV

Kate218 — Fri, 03 Jan 2025 21:51:23 GMT

Hi, I can't see any option in my sky app to adjust the security settings. Can you help

please? 🙂