topic Re: No internet or tv in Broadband

No internet or tv

KimberleyHol — Fri, 20 Dec 2024 16:23:50 GMT

My sky glass is not working. My WiFi is not working

blue screen with no internet connection on sky glass and puck.

internet hub is orange light over internet.

Re: No internet or tv

GD1 — Fri, 20 Dec 2024 17:46:22 GMT

@KimberleyHol If your broadband is down then obviously so will Sky Glass/Stream as those are delivered over your broadband connection.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet or tv

KimberleyHol — Sun, 22 Dec 2024 16:56:12 GMT

Again today same issue. My broadband is down but the tests on my app and on the online website are telling me my connection is fine and that there is no issue.
when there clearly is.

Re: No internet or tv

KimberleyHol — Sun, 22 Dec 2024 18:56:24 GMT

broadband test says everything is fine. No issues in area or on my line. Connections are fine. But obviously not. This has been almost daily since switching in September. I keep resetting my broadband hub.