topic Re: No internet in Broadband

No internet

Kaya11 — Sun, 22 Dec 2024 13:49:19 GMT

2 amber lights on my internet box, it's not working and despite it saying on my account that I am connected I am not. I have reset, took wires out and everything still not working.

Re: No internet

caesarome — Sun, 22 Dec 2024 16:25:24 GMT

@Kaya11

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Kaya11 — Sun, 22 Dec 2024 16:27:47 GMT

I have always tried all these and have even been on the phone to a sky engineer which is showing on their end no issues just like it does on my sky app. But there is an issues I have no internet, now my sky q mini box is down and not working and only have the channels nothing else working.

Re: No internet

caesarome — Sun, 22 Dec 2024 16:42:24 GMT

Did the broadband line test show no issues, if so have you rebooted your broadband hub at the mains ?

Re: No internet

Kaya11 — Sun, 22 Dec 2024 16:48:34 GMT

Showed no issues and done all the resets etc still not working.

Re: No internet

rsscooby — Sun, 22 Dec 2024 17:33:20 GMT

Have the same issue. After speaking to a very helpful gentleman at Sky, he advised me that a new router is required.

Re: No internet

Kaya11 — Sun, 22 Dec 2024 19:00:19 GMT

See I haven't had this router very long as I had similar issues last time.

Re: No internet

rsscooby — Mon, 23 Dec 2024 11:33:47 GMT

Update........ received replacement hub this morning. Unfortunately the issue hasn't been resolved. Looks like a visit from an engineer now.