topic Re: Slow Broadband with multiple disconnections in Broadband

Slow Broadband with multiple disconnections

Matt231 — Sun, 22 Dec 2024 09:03:32 GMT

Over the last few days, I have encountered problems with my broadband connection. The internet has been disconnecting and reconnecting several times throughout the day. Currently, my internet speed has decreased from a download rate of 3-4 Mbps to 800 Kbps. Upon conducting a speed test, I was taken aback to find it registering at 8.1 Mbps. This is peculiar, as my connection is supposed to be 4.5 Mbps, and my downloads are not reflecting this speed.

Re: Slow Broadband with multiple disconnections

TimmyBGood — Sun, 22 Dec 2024 09:27:01 GMT

@Matt231

That suggests an extremely poor line at the best of times, so is likely to be subject to further disruption.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Re: Slow Broadband with multiple disconnections

Matt231 — Sun, 22 Dec 2024 09:34:06 GMT

Sky Hub Status This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page. Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port. Select Connection Status to see information about your current connection. System Detailshelp ManufacturerSky ModelSR203 Firmware Version7.04.0004.R DSL Firmware VersionA2pvfbH043p1.d26u Modemhelp Modem StatusConnected Traffic Type:PTM Line Rate - Upstream (Kbps):9998 Line Rate - Downstream (Kbps):38756 IPv6 Loopback Address2a02:c7c:d43c:d800::1/128 Broadband Porthelp MAC Address00:a3:88:50:00:22 IPv4 Address51.241.162.181 Network TypeMER IPv4 Subnet Mask255.255.252.0 Gateway IPv4 Address51.241.160.1 IPv4 Domain Name Server90.207.238.97, 90.207.238.99 Gateway IPv6 Addressfe80::22 IPv6 Domain Name Server IPv6 Global Address2a02:c7c:d43c:d800::1/64 IPv6 Link Local Addressfe80::2a3:88ff:fe50:22 IPv6 Delegated Prefix2a02:c7c:d43c:d800::/56 LAN Porthelp MAC Address00:a3:88:50:00:21 IPv4 Address192.168.0.1 DHCPv4On IPv4 Subnet Mask255.255.255.0 IPv6 ULAfdb4:e526:47b1:0:2a3:88ff:fe50:20/64 IPv6 Global Address2a02:c7c:d43c:d800::1 IPv6 Link Local Addressfe80::2a3:88ff:fe50:21 DHCPv6On WiFi Porthelp Name (SSID) SKY5UIPB Region Europe Current Channel 11 (2.4 GHz), 36 (5 GHz) WiFi AP Enabled Broadcast Name Yes Voicehelp Voice Status Connected

Re: Slow Broadband with multiple disconnections

Matt231 — Sun, 22 Dec 2024 09:35:08 GMT

Router Statistics System Up Time: 13:34:01 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1486077 1833973 0 1105814 8446586 07:13:59 LAN Up 2107075 1715315 0 8964954 627708 13:34:01 WLAN (2.4 GHz) Up 69610 125 0 818 0 00:02:56 WLAN (5 GHz) Up 1479265 712138 0 773 0 00:02:51 Broadband Link Downstream Upstream Connection Speed 38756 kbps 9998 kbps Line Attenuation D1(18.0 dB) , D2(46.3 dB) , D3(69.5 dB) U0(8.7 dB) , U1(38.2 dB) , U2(56.6 dB) Noise Margin 5.0 dB 6.2 dB