topic Re: No internet! No connection. in Broadband

No internet! No connection.

KayleighHD — Wed, 18 Dec 2024 20:57:11 GMT

I was signed up to a deal that would make the sky WiFi and broadband work. It's actually got worse. I have to turn off my WiFi to be able to use my phones, the sky won't work on any device. It's the most shocking WiFi I have ever had!

Re: No internet! No connection.

Greenfingers001 — Thu, 19 Dec 2024 10:14:29 GMT

Hi there @KayleighHD , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet! No connection.

Tom-W19 — Sun, 22 Dec 2024 09:13:22 GMT

Hi @KayleighHD

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.