Wifi on and off

Janine28 — Sat, 21 Dec 2024 20:28:47 GMT

Wifi is not constant, it goes on and off, also it is very weak in 2 bedrooms

Re: Wifi on and off

Fesoj82 — Sat, 21 Dec 2024 22:02:16 GMT

Same issue. Very disappointed with sky. I called them about it and they tried to upsell my contract to add wifi boosters at an additional cost.

I didn't have this issue with previous supplier and this is meant to be faster broadband.

Re: Wifi on and off

TimmyBGood — Sat, 21 Dec 2024 22:22:41 GMT

@Janine28 @Fesoj82

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

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Wifi on and off

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