topic No broadband in Broadband

No broadband

Mark427 — Sat, 21 Dec 2024 21:16:18 GMT

We have had really poor connection to broadband in the house, phones won't stay connected the boys gaming devices are the same and are using phones hotspot data to stay connected. We have upgraded our WiFi router but have had no success and our broadband is still awful. It has been weeks with this issue and to say we are disappointed is an understatement. Fed up throwing money at sky and getting nothing in return.. regards a very loyal customer for over 10 years

Re: No broadband

Tom-W19 — Sun, 22 Dec 2024 16:54:20 GMT

Hi @Mark427

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147