topic No connection but all light are green in Broadband

No connection but all light are green

clair1808 — Sat, 21 Dec 2024 16:34:09 GMT

No service yet all lights are green on router and when I run checks on app sats all ok none of my sky w minis are working and only have free channels on main box and no apps working sick to death if this paying a fortune every month then can't even speak to a human and trying to fine a contact number is like finding Rocky horse **bleep**

Re: No connection but all light are green

Tom-W19 — Sun, 22 Dec 2024 14:55:50 GMT

Hi @clair1808

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No connection but all light are green

Hawkesy — Sun, 22 Dec 2024 16:38:24 GMT

Same here we can watch sky but no apps ive tried every thing in the book to re set it even added intrenet cable to it but still nother, kids are ok watching sky tv down stairs but cant connect in the bedrooms very frustrating and i know your pain in trying to talk with some let alone some one who can speak proper English

Re: No connection but all light are green

Addie15 — Fri, 27 Dec 2024 08:34:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.