https://helpforum.sky.com/t5/Broadband/Internet-disconnected/m-p/4858050#M451755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4284131">@Haribabu</a>&nbsp;</P><P>&nbsp;</P><P>To begin with try checking if there are any outages in your area using following link.<BR /><BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR /><BR />If this shows no issues you could try running the line test at the following link.<BR /><BR /><BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 20 Dec 2024 11:23:57 GMT Doc5907 2024-12-20T11:23:57Z https://helpforum.sky.com/t5/Broadband/Internet-disconnected/m-p/4858021#M451751 At 10. 45 am 20th December internet disconnected abruptly and unable to connect again. Fri, 20 Dec 2024 10:54:27 GMT https://helpforum.sky.com/t5/Broadband/Internet-disconnected/m-p/4858021#M451751 Haribabu 2024-12-20T10:54:27Z https://helpforum.sky.com/t5/Broadband/Internet-disconnected/m-p/4858050#M451755 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4284131">@Haribabu</a>&nbsp;</P><P>&nbsp;</P><P>To begin with try checking if there are any outages in your area using following link.<BR /><BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR /><BR />If this shows no issues you could try running the line test at the following link.<BR /><BR /><BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 20 Dec 2024 11:23:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-disconnected/m-p/4858050#M451755 Doc5907 2024-12-20T11:23:57Z