topic No internet again in Broadband

No internet again

Lynn22222 — Fri, 20 Dec 2024 06:54:11 GMT

Losing the internet all the time over the last 24 hours. Not the first time really frustrating please help...

Re: No internet again

Constance60 — Fri, 20 Dec 2024 07:17:55 GMT

I'm having the same issue all month constant drop outs & so hard to get it to reconnect. Very poor service

Re: No internet again

C47hryn — Fri, 20 Dec 2024 07:21:03 GMT

Mine isn't working this morning, got a green flashing light on the front of the hub and red light on the new socket. Only been in for 1 week not made the best first impression.

Re: No internet again

Chrisee — Fri, 20 Dec 2024 07:33:46 GMT

The red lightbon the ONT indicates an issue with the fibre connection so call Sky to report the issue so Openreach can check the fibre network.

@Lynn22222 & @Constance60 line dropping is often caused by issues caused by bad weather especially where you have partial fibre as the copper cables dont mix well with water. You can call Sky and see what they recommend but whether Openreach will do anything depends on the frequency of drops and how long they have been going on as the equipment managing the connection should bectrying to stabilise your conection whichbtakes a few days.

Re: No internet again

Lynn22222 — Sun, 22 Dec 2024 12:21:41 GMT

No internet again this morning. Engineer came yesterday and said the equipment is fine and that it is open reach. Then it came back up went down this morning phoned sky but was told that it is my hub!!!! I told them what the engineer had said but the guy would not listen so another engineer booked for tomorrow. Total waste of time. Will leave as soon as I can. Rubbish service sky!!!! Listen to the engineers