topic Re: Internet not working in Broadband

Internet not working

AdamW101 — Thu, 19 Dec 2024 20:23:23 GMT

The lights read green, amber, green, amber.

wont connect on phone or sky q box.

tested connection on the app claims everything is fine...

Re: Internet not working

GD1 — Thu, 19 Dec 2024 20:32:55 GMT

@AdamW101 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

AdamW101 — Thu, 19 Dec 2024 20:58:42 GMT

Tried, app saying everything okay but still no joy. Did a hard reset, same light combo (green,amber,green) engineer booked for tomorrow.