topic Re: WiFi booster needed in Broadband

WiFi booster needed

Marky236 — Thu, 19 Dec 2024 19:55:52 GMT

I've recently had a Sky Max router but I still struggle to get signal in the back bedrooms upstairs. It's because I have a chimney breast than runs straight through the middle of the house. How do I go about getting a booster of some description as I'm sure this service comes with WiFi guarantee?

Re: WiFi booster needed

TimmyBGood — Thu, 19 Dec 2024 20:27:54 GMT

@Marky236

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these.

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

Re: WiFi booster needed

Marky236 — Thu, 19 Dec 2024 20:32:43 GMT

Thank you for that.

I have got the package that allows me up to 3 pods f.o.c I just wasn't sure how I go about getting one sent out. I will give Sky a call tomorrow.

Thanks again