topic Re: SGEA Number in Broadband

SGEA Number

John435 — Thu, 19 Dec 2024 11:39:19 GMT

I have a broadband activation date of 24th Dec but apparently after speaking to someone at openreach) as its a remote switch on I can just provide my OGEA or SGEA number to them and they can then action quicker.

I got my SGEA number from Sky (double checked and triple checked) and provided this to openreach however they are saying it's not valid/not on their system as yet.

Does anyone know how long it takes sky to automatically send this over? I was only given in yesterday morning so wondered whether it was a 24hr or 48hr thing.

Sky have said its all automated so nothing they can do to push it through quicker

Thanks

John

Re: SGEA Number

TimmyBGood — Thu, 19 Dec 2024 12:27:10 GMT

@John435

I suspect you've been misinformed by Openreach and received correct information from Sky. The process isn't designed to be hurried along by the customer.

Re: SGEA Number

John435 — Thu, 19 Dec 2024 12:35:25 GMT

Sky actually agreed with Openreach! They said there wasn't anything sky physically had to do - rhe job would be sent to openreach who would then either remotely reactivate or have engineer visit kiosk to reactivate (which apparently isn't required in this case)

Re: SGEA Number

TimmyBGood — Thu, 19 Dec 2024 12:45:30 GMT

@John435

I'm not aware of any such process: the system is designed to proceed without customer intervention after the initial order is placed with the 'gaining' ISP, and would typically be resistant to attempts to short-circuit it as it's not in the interest of either ISP or Openreach to have their staff make manual adjustments.

Re: SGEA Number

Chrisee — Thu, 19 Dec 2024 12:48:41 GMT

@John435 Sky dont have to take any action if a customer switches away as its down to Openreach who do the actual switch to the gaining provider but I have never heard that a customer can bring that action forward by providing a number.