topic Re: Poor wifi connection in Broadband

Poor wifi connection

Nichole04 — Wed, 18 Dec 2024 23:45:15 GMT

New wifi today and running very slow lagging and also cutting in and out. The tvs upstairs i cannot even connect and I have a booster box upstairs! I have 1 bar of wifi that drops in and out.

Re: Poor wifi connection

Saeran — Thu, 19 Dec 2024 00:34:43 GMT

Have you got one of the 'new' white routers?

I was having loads of issues with WiFi and general speed issues as well and a Sky engineer came out. He stated that, in his opinion, the best thing way to resolve this was to change the white router to the last generation black one. Touch wood, he seemed to be correct, as the issues seemed to have improved tremendously.

Re: Poor wifi connection

Nichole04 — Thu, 19 Dec 2024 07:27:26 GMT

Yes I do have one of the new white routers that's ment to be the best apparently but i think its shocking!

Thank you. Do they need to send a new one out then? Or can I use the old one i had?

Re: Poor wifi connection

Saeran — Thu, 19 Dec 2024 09:49:20 GMT

From what the engineer said, the white router is somehow 'attached' to your account. Personally,, I would try it out and if it makes a difference, then request an engineer appointment?