topic Re: Router keeps dropping out. in Broadband

Router keeps dropping out.

Nick181 — Thu, 19 Dec 2024 07:37:20 GMT

The wifi keeps dropping out and we need to reboot or reset our sky hub. It works for a while and then drops off again. This morning when I woke up i had 9 mb/s download and 0 mb/s. We normally have between 35mb/s upload and 38mb/s and around 8mb/s upload. This has been on-going for 48 hours. The land line seems fine. We have no neighbours, so I think it's a router problem. This is causing a problem as we work from home. Could you help please. We've done all the normal checks and reboots and resets. I think the router is faulty?

Re: Router keeps dropping out.

cookiemonsteruk — Thu, 19 Dec 2024 07:39:14 GMT

@Nick181

If you have a black sky router could you post your statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M101474

Re: Router keeps dropping out.

Nick181 — Thu, 19 Dec 2024 08:21:47 GMT

Everything I do just times out because server stopped responding. I can't even get any stats. This sky router is going to meet Mr sledgehammer.