topic Re: BROADBAND DOWN BATHGATE WEST LOTHIAN in Broadband

BROADBAND DOWN BATHGATE WEST LOTHIAN

geomac — Wed, 18 Dec 2024 12:45:45 GMT

I am in Bathgate/ Armadale West Lothian

My broadband went off yesterday and shows as being down when I do a service check

Usually if its an area problem , all the faceboook groups etc are full of it, but I dont see anyone else talking about an outage.

When I call Sky there is just a meassage saying there is an outage, and then no way to continue to get a human being to reply.

Can anyone recommend a way to get to a human being at Sky

I was sent an e mail today and 2GB extra data today as "recompense" but the issue is not solved.

Is anyone else in this area having a problem ?

Thanks

caesarome — Wed, 18 Dec 2024 13:19:36 GMT

What does the service checker here actually say:

geomac — Wed, 18 Dec 2024 13:35:08 GMT

It says

Service Checker There's a problem with your Sky Broadband.Let's take a look >

Sky Broadband Looks like a problem

Your Sky Broadband looks like it has a problem

There's an outage in your area

We're working on getting you back up and running. It usually takes a couple of days to fix things like this but might be sooner.

But its been over a day and I dont see any other users in the area complaining.

I understand they say "a couple of days" but when you cant speak ro a human being a couple can be "2" or"10"

geomac — Thu, 19 Dec 2024 07:21:19 GMT

Sorted, after almost two days,

can close this if you want

No apology or reason for outage given ,and no sign of the promised text message to tell me it was fixed

No way to contact a human being..... over a day and a half of waiting

The 2gB free data they sent yesterday .... less than I had to hotspot to my family because of the outage.

Sky wonder why they have a bad reputation for customer service, maybe they should have a look at the amount of complaints here,

This is a site I guess a tiny amount of Sky users come to, so you can probably multiply these by thousands.

Maybe in this age of information Sky need to start giving some in a more timely manner and keep their customers informed.