topic Re: Internet says it’s unpaused but no connection in Broadband

Internet says it’s unpaused but no connection

CR29 — Tue, 17 Dec 2024 19:26:20 GMT

My Internet on my PC says on the app that it is connected and unpause on my PC it says that it's paused and no Wi-Fi is getting to it please help 🙏

Wont unpause

Aries — Tue, 17 Dec 2024 22:38:35 GMT

Hi,

I seem to have issues with the wifi pausing option on my account. We pause the childrens phones and laptops on an evening but for some reason when they are unpaused they have stayed paused and I have tried rebooting the devices but all still paused. If someone could help that would be great

Re: Wont unpause

JayPeeMac — Tue, 17 Dec 2024 23:50:07 GMT

I am the exact same problem tonight.

Re: Internet says it’s unpaused but no connection

L-MWilliams — Wed, 18 Dec 2024 07:39:54 GMT

Anyone had answers for this at all?

I have deleted the app, deleted the profiles. Re-set them and also booted the hub.. still nothing - please help.

Re: Internet says it’s unpaused but no connection

Aries — Wed, 18 Dec 2024 07:49:51 GMT

Sounds like there is a glitch in the app and its not working properly if others are also experiencing the same

Re: Internet says it’s unpaused but no connection

JayPeeMac — Wed, 18 Dec 2024 09:54:37 GMT

I've tried all that too and no joy.

I phoned them this morn and was told a temp fix is to do a WPS reset - by holding WPS button for 30 secs... this should work.

I'm not at home so haven't tried yet but hopefully it works.

Re: Internet says it’s unpaused but no connection

TimmyBGood — Wed, 18 Dec 2024 10:01:37 GMT

@JayPeeMac wrote:

I phoned them this morn and was told a temp fix is to do a WPS reset - by holding WPS button for 30 secs... this should work.

Note that's a full Hub reset: they are using the WPS button for both purposes.

Re: Internet says it’s unpaused but no connection

JayPeeMac — Wed, 18 Dec 2024 10:07:12 GMT

I don't really care what it is as long as it works!

Re: Internet says it’s unpaused but no connection

Aries — Wed, 18 Dec 2024 15:26:01 GMT

The wps reset worked