topic Re: No Internet in Broadband

No Internet

samcampbell — Tue, 17 Dec 2024 18:13:50 GMT

Hi, I have come home from work to no Internet. I have done all the checks turned it all off and restarted it all, but it is still saying no Internet.

Re: No Internet

GD1 — Tue, 17 Dec 2024 19:03:52 GMT

@samcampbell First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Internet

Kelly12345y — Tue, 17 Dec 2024 22:14:28 GMT

It's out everywhere., could be days 😞

Re: No Internet

samcampbell — Thu, 19 Dec 2024 10:06:33 GMT

Hi, I have tried all of this several times it says I am connected but with no Internet all the lights are green on the box. I need to work from home and I am unable to.

Re: No Internet

caesarome — Thu, 19 Dec 2024 10:09:02 GMT

@samcampbell

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: No Internet

Mr+Flibbles+86 — Thu, 19 Dec 2024 10:57:41 GMT

Thanks for escalating this. We’ve sent an invite to chat.