topic Re: Getting engineer to move cabling in Broadband

Getting engineer to move cabling

Lee196 — Tue, 17 Dec 2024 16:58:04 GMT

Hi. Does anyone know if it's possible to pay/book an engineer visit to move my broadband cabling so that it come through another wall?

I have sky stream and ultrafast broadband. Need to move my front room around anyway but have been having lots of pixelating and other picture issues with stream since I got it a few months back. Am thinking shorter cabling may help but not sure if it's just a stream puck issue or whether this, or adding internet boost may help also?

Re: Getting engineer to move cabling

SKY1992bf — Tue, 17 Dec 2024 17:02:30 GMT

@Lee196 Think you would have to contact openreach directly as sky engineers certainly cannot touch broadband wiring as it's not there property

Re: Getting engineer to move cabling

Lee196 — Tue, 17 Dec 2024 17:03:27 GMT

Thanks for replying. I will see if I can get in touch with open reach to arrange.

Re: Getting engineer to move cabling

Chrisee — Tue, 17 Dec 2024 18:03:45 GMT

@Lee196 although it is Openreach who will do thecwork the correct route is to talk to Sky as they have to arrange the move. As a matter of fact Sky's own rngineers are trained by Openreach to fo some work on their systems up to the pole IIRC so it msybe a Sky engineer who does the job.

Re: Getting engineer to move cabling

Lee196 — Tue, 17 Dec 2024 18:05:32 GMT

That's great. I'll try and get I touch with sky.

Re: Getting engineer to move cabling

nkendall — Tue, 17 Dec 2024 20:36:16 GMT

I did this about a year ago, see https://helpforum.sky.com/t5/Broadband/Moving-the-ONT/m-p/4533091

I was charged £65.