topic Re: Ooen Reach Engineer in Broadband

Ooen Reach Engineer

HDH — Tue, 17 Dec 2024 15:46:53 GMT

I have had no Internet since 10.30am this morning who said the Engineer was on his way

Just spoken to Sky againato be told it would be 2/3 days before it gets fixed. I WFH and need this done asap

Re: Ooen Reach Engineer

Chrisee — Tue, 17 Dec 2024 15:49:39 GMT

@HDH the standard service level for domestic lines is within 2 working days after the report. The you choose to use the domestic connection for work doesnt chane that unfortunately

Re: Ooen Reach Engineer

Daniel0210 — Tue, 17 Dec 2024 16:15:18 GMT

@HDH

Should it take longer the following link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

Re: Ooen Reach Engineer

BRIANHENRY1 — Tue, 17 Dec 2024 16:42:03 GMT

I WAS BEING MORE THAN KIND it is now my forth day with out land line but that life?

Re: Ooen Reach Engineer

Daniel0210 — Tue, 17 Dec 2024 16:50:30 GMT

@BRIANHENRY1

The same auto compensation applies in your circumstances too if you're in the UK. Remember that two of those four days were the weekend so the auto compensation doesn't kick in until tomorrow.