topic Openreach power cable missing in Broadband

Openreach power cable missing

JLT131 — Tue, 17 Dec 2024 14:48:09 GMT

Ive just moved into a new house, there is an openreach box but there are no lights on it. There is a green cable that connects to outside, but nothing left to actually connect it to power.

i tried replying to Openreach's activation text saying the cable was missing, but it said "this message failed to send". How can I order a replacement?

Re: Openreach power cable missing

TimmyBGood — Tue, 17 Dec 2024 15:04:18 GMT

@JLT131

Unfortunately I believe you have to wait until the activation date has passed, and then log a fault with the ISP (Sky)

Particularly unfortunate that the previous occupant apparently read the label on the ONT but took the mains adapter anyway.

Re: Openreach power cable missing

JLT131 — Tue, 17 Dec 2024 15:35:12 GMT

My activation date was Monday!

Re: Openreach power cable missing

jamesn123 — Tue, 17 Dec 2024 15:51:27 GMT

Hi @JLT131

I've flagged your post to Sky, look out for a message on the forum

Re: Openreach power cable missing

Addie15 — Tue, 17 Dec 2024 16:08:23 GMT

Hi there! Thank you for escalating this. We have sent an invite to @JLT131.

Re: Openreach power cable missing

JLT131 — Tue, 17 Dec 2024 16:31:26 GMT

Thank you!