topic Re: My internet is down in chesterfield in Broadband

My internet is down in chesterfield

Simonbanno1 — Fri, 18 Oct 2024 14:29:49 GMT

My internet isn't working

Re: My internet is down in chesterfield

jb80 — Fri, 18 Oct 2024 15:29:29 GMT

I'm also in Chesterfield and have had this recurring problem several times for the past 3 weeks

Re: My internet is down in chesterfield

Osbrook — Fri, 18 Oct 2024 15:49:21 GMT

What would be nice is if the SKY test my connection didn't lie. It says my connection is fine but as I cannot get to the outside world then it obviously isn't. There is a BT issue with the DSL connection and sometimes simply turning the DSL routre (Firbe) box off and on will make a better connection but today there appears to be a DNS service issue as well. Yet sky's service check still says everything is fine. Only give away is it reports no WiFi connect devices, but it should say a lot (Automated House).

BT users are being told there is a fault that will be fixed in 2 days, except that was last week when this all started. All I want is SKy to say there is an issue and provide a realistic fix time.

Re: My internet is down in chesterfield

jb80 — Fri, 18 Oct 2024 16:01:42 GMT

I'm on full fibre, installed about 5 weeks ago when it first became available to my house. The first 2 weeks on full fibre were fine, then I had no internet for most of the next week due to the fibre slice failing, this was fixed on the 7th October.

Since the 9th October I've had at least one outage on every weekday with the outage varying between 1 minute and 1 hour. The ONT PON light remains green through the outage so the phiscal capability to send and receive light down the cable remains. I've never had an outage occur at the weekend.

Re: My internet is down in chesterfield

jb80 — Fri, 18 Oct 2024 18:19:52 GMT

Internet down again

Re: My internet is down in chesterfield

Darkfire16 — Fri, 18 Oct 2024 18:24:35 GMT

Live in Chesterfield brimington full fiber 300mb and power light is on and wifi is on, bit both phone and Internet is amber and the ont box is fully green, 19:19 on 18th oct

Re: My internet is down in chesterfield

Picklock — Fri, 18 Oct 2024 19:01:18 GMT

I'm in Chesterfield too and neither is mine working. WiFi is green but no internet and no phone. It's drops in and out every day. I'm sick of it and wish I had never upgraded. Thought I had a wired service directly to my house

Internet down

Afrocute — Fri, 18 Oct 2024 19:07:39 GMT

My internet in chesterfield is down. Have have sky glass and nothing works

Re: My internet is down in chesterfield

TomKatt8994 — Fri, 18 Oct 2024 19:22:15 GMT

@Simonbanno1 wrote:
My internet isn't working

Same. S40. Been on and off all afternoon but definitely down since about 7.15pm. Only joined about a month ago and always seemed to have had issues.

Re: My internet is down in chesterfield

Osbrook — Fri, 18 Oct 2024 19:39:10 GMT

BT have just told sky there is a fault in chesterfield. That doesn't help get it back but at least they acknowledge the problem. Sky are going to lose a lot of people it they cannot get BT to provide a decent service. EE (part of BT) cellular network isn't having the same issues as fibre locally and it canbd cheaper.

What is annoying is the stupid service checker thinks everything is fine, even when I unplug the hub from the fibre box.

The line issues start by not getting a DSL connection and then the servers cannot provide an IP address to the hub so no internet.

Re: My internet is down in chesterfield

P-A — Fri, 18 Oct 2024 19:41:51 GMT

Chesterfield S40 been down on and off for over a week, now down completely 18th Oct from 20.05pm. Does anyone know if Sky compensates or supplies mobile data hub?

Re: My internet is down in chesterfield

P-A — Fri, 18 Oct 2024 19:43:51 GMT

Mine too

Re: My internet is down in chesterfield

jb80 — Fri, 18 Oct 2024 19:45:15 GMT

My internet has been back for 5 minutes

Re: My internet is down in chesterfield

Interest — Fri, 18 Oct 2024 20:32:50 GMT

Broadband been pants for last few weeks chesterfield s43 area

Re: My internet is down in chesterfield

P-A — Fri, 18 Oct 2024 21:06:51 GMT

Had to turn the hub off and on again once broadband came back on, to get WiFi link to my devices.

Re: My internet is down in chesterfield

Osbrook — Fri, 18 Oct 2024 21:22:06 GMT

That shouldn't be necessary. Also risks dropping your internet connection which may take time to reconnect due to the BT issues. All my WiFi devices (20+) reconnect automatically. Might be quicker to logon to the hub and turn off and on the WiFi rather than a full reboot.

Re: My internet is down in chesterfield

rbembridge — Sat, 19 Oct 2024 09:00:23 GMT

Hello, this is very interesting. I have been with Sky for years and was persuaded to go full fibre a few months ago. Since then I have experienced a number issues with the system going down often around 3-4pm. Numerous calls to tech support resulted in a number of ludicrous possibilities ending with the promise that I would be "specially" monitored for 3 days and contacted with a solution. Needless to say nothing happened so I rang them again (the system went down when I was actually speaking to them). They denied having any experience of this problem with other Customers but eventually admitted that they had no idea what the problem is and agreed that I could cancel my contract 4 months in. I have now cancelled my contract but discovered that the issue is the same for a number of users here in Chesterfield using EE, Sky and Plusnet. As ISPs appear to be hiding this from their users I think the recourse is an email to Alternative Dispute Resolution Services (Ofcom don't deal with this) to see what they make of it.

Re: My internet is down in chesterfield

Lee19691969Ric — Sat, 19 Oct 2024 14:44:14 GMT

Not true unfortunately. I have EE 150 full fibre and it's been completely off since the 17th October. EE also saying it's a fault at source that Openreach are trying to fix.

Re: My internet is down in chesterfield

Trev25 — Sat, 19 Oct 2024 14:48:20 GMT

The internet is not working here in Woolwich Dockyards

Re: My internet is down in chesterfield

Osbrook — Sat, 19 Oct 2024 15:14:29 GMT

It does appear to be country wide as Kent have issues. I suspect BT rolled out an update that didn't go as well as hoped (Not tested enough). Could with rolling it back until it can be tested fully.