topic No internet connection in Broadband

No internet connection

Clai1 — Tue, 17 Dec 2024 09:46:49 GMT

Gone to settings network connection is an X as opposed to tick. Have clicked connect and searching and hold down button on router as described but after a while it says connection failed. Tried numerous times

Re: No internet connection

Doc5907 — Tue, 17 Dec 2024 12:48:15 GMT

@Clai1 wrote:
Gone to settings network connection is an X as opposed to tick. Have clicked connect and searching and hold down button on router as described but after a while it says connection failed. Tried numerous times

@Clai1

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

Re: No internet connection

Greenfingers001 — Tue, 17 Dec 2024 12:49:54 GMT

Thanks for escalating this. We’ve sent @Clai1 an invite to chat.