topic Re: Poor wifi service in Broadband

Poor wifi service

LiHi — Mon, 16 Dec 2024 13:26:05 GMT

I switched from BT to Sky a few months ago and pretty poor intermittent service every since. Engineers came and 'fixed' issues with the line but service is still v poor. Email refresh has been running for 8 mins on my phone; Teams calls say poor signal and drop out, WiFi is always dropping off my phone in the house. I have a WiFi extender but doesn't seem to have made any difference. Broadband generally is t fast in this area, but currently so much worse than when with BT. I really don't know what I can do. I'm a pretty basic user, few devices etc. Any advice appreciated - thanks.

Re: Poor wifi service

Tom-W19 — Tue, 17 Dec 2024 08:26:08 GMT

Hi @LiHi

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147