https://helpforum.sky.com/t5/Broadband/WiFi-connection-with-hub-is-dropping/m-p/4854467#M450588 <P>My Sky Q box keeps&nbsp;<SPAN>dropping the WiFi connection with my Sky Router. It struggles to connect and I've done resets etc to wake it up. &nbsp;It connects briefly if I connect<BR /></SPAN></P><P><SPAN>manually as if the router were a 3rd party by keying in the password rather than using the WPS process, but it drops that connection too.&nbsp;<BR />I run a BT WholeHome mesh WiFi from the same router. I can manually connect to that WiFi, but the Q Box is set (by one of your technicians) to ignore this signal so it also drops out eventually, although it is more successful than the Sky to Sky options.&nbsp;<BR /><BR /></SPAN></P><P><SPAN>I have 2 Sky Q mini boxes which will not function as repeaters if they are not connected directly to Sky.&nbsp;<BR /><BR /></SPAN></P><P><SPAN>The prompts are suggesting that I might need to install a Sky Q Booster.<BR />how do I get on of these please?</SPAN></P> Mon, 16 Dec 2024 19:58:17 GMT Malcolm601 2024-12-16T19:58:17Z https://helpforum.sky.com/t5/Broadband/WiFi-connection-with-hub-is-dropping/m-p/4854467#M450588 <P>My Sky Q box keeps&nbsp;<SPAN>dropping the WiFi connection with my Sky Router. It struggles to connect and I've done resets etc to wake it up. &nbsp;It connects briefly if I connect<BR /></SPAN></P><P><SPAN>manually as if the router were a 3rd party by keying in the password rather than using the WPS process, but it drops that connection too.&nbsp;<BR />I run a BT WholeHome mesh WiFi from the same router. I can manually connect to that WiFi, but the Q Box is set (by one of your technicians) to ignore this signal so it also drops out eventually, although it is more successful than the Sky to Sky options.&nbsp;<BR /><BR /></SPAN></P><P><SPAN>I have 2 Sky Q mini boxes which will not function as repeaters if they are not connected directly to Sky.&nbsp;<BR /><BR /></SPAN></P><P><SPAN>The prompts are suggesting that I might need to install a Sky Q Booster.<BR />how do I get on of these please?</SPAN></P> Mon, 16 Dec 2024 19:58:17 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection-with-hub-is-dropping/m-p/4854467#M450588 Malcolm601 2024-12-16T19:58:17Z https://helpforum.sky.com/t5/Broadband/WiFi-connection-with-hub-is-dropping/m-p/4854765#M450705 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4280921">@Malcolm601</a></SPAN></SPAN>&nbsp;</P> <P>&nbsp;</P> <P>Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the chat bubble to start the conversation.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 17 Dec 2024 08:58:24 GMT https://helpforum.sky.com/t5/Broadband/WiFi-connection-with-hub-is-dropping/m-p/4854765#M450705 Tom-W19 2024-12-17T08:58:24Z