topic Re: Internet is down in Broadband

Internet is down

NJW11 — Mon, 16 Dec 2024 18:38:27 GMT

Internet is down, can't connect devices. The colours look like green, Orange, Green, orange.

Twice it's worked for one second and then gone straight back to not working for a while.

Re: Internet is down

caesarome — Mon, 16 Dec 2024 19:33:27 GMT

@NJW11

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet is down

Doc5907 — Mon, 16 Dec 2024 19:36:37 GMT

@NJW11 wrote:
Internet is down, can't connect devices. The colours look like green, Orange, Green, orange.

Twice it's worked for one second and then gone straight back to not working for a while.

@NJW11

I'm assuming its the White Sky hub you have. If so the green/orange flashing indicates the hub is updating it's software which should only take around 15 minutes.

If it's stuck in this mode it could be a fault with the hub so I would give Sky a call for them to check.

Lights on your Sky hub explained | Sky Help | Sky.com | Sky Help | Sky.com