topic Re: VPN Issues in Broadband

VPN Issues

username12345543 — Fri, 13 Sep 2024 12:49:26 GMT

Until last weekend I've been using a VPN to connect to my work PC, from home via a Mac using Microsoft Remote Desktop and my SKY wifi. Last weekend something changed, and now I can't connect through SKY but I have no issues connecting via a mobile/4g connection - nor do I have any issues using the remote desktop from any other broadband connection (hotels, airBnB, friends houses etc etc). What's changed and how do I reset it please?

Re: VPN Issues

jamesn123 — Fri, 13 Sep 2024 13:13:25 GMT

Hi @username12345543

This could be due to Sky's rollout of MAP-T IP address sharing. Sky can change you back on their end. I have escalated your post to chat, look out for a message on the forum

Re: VPN Issues

username12345543 — Fri, 13 Sep 2024 13:18:56 GMT

Thank you @jamesn123 😀

Re: VPN Issues

Addie15 — Fri, 13 Sep 2024 13:59:53 GMT

Hi there! Thank you for escalating this. We have sent an invite to @username12345543.

Re: VPN Issues

garytryh — Fri, 13 Sep 2024 15:27:17 GMT

I am having same VPN issue. Please can Sky assist too. I have reported this a for a few days now without any offer of a resolution. Thanks.

Re: VPN Issues

TimmyBGood — Fri, 13 Sep 2024 15:58:20 GMT

@garytryh

Is that with a white Max Hub?

Re: VPN Issues

Tom-W19 — Tue, 17 Sep 2024 09:16:46 GMT

Hi @username12345543

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: VPN Issues

Sarah_Marie — Wed, 18 Sep 2024 11:43:41 GMT

I have exactly the same issue. Ive called Sky a number of times, followed their instructions, reset etc etc but to no avail. Can i be included please as i cant work from home without hotspotting away from Sky.

Re: VPN Issues

Lisbubbles1 — Wed, 18 Sep 2024 11:48:16 GMT

Same issue here. Called Sky for hours this morning, made changes, still not working. @Sky please advise how this can be fixed???

Re: VPN Issues

Lisbubbles1 — Wed, 18 Sep 2024 12:46:48 GMT

Hi Tom,

i am having the same issues, please can someone add me to a chat to resolve

Re: VPN Issues

Lisbubbles1 — Wed, 18 Sep 2024 12:48:11 GMT

@Tom-W19

Re: VPN Issues

Paul_B — Wed, 18 Sep 2024 13:24:23 GMT

Ian having continued issues connecting to work vpn.

Re: VPN Issues

garytryh — Wed, 18 Sep 2024 14:04:25 GMT

No mine is the black one. It is very odd the way I have to connect to work VPN, I brought an extender when everyone had an issue last year with no connection to Apple HomePod, this extender is the only way I can connect to my work VPN? It is a workaround but Something changed last Tuesday and now as a result WiFi is very slow, with random downtimes and no VPN when connected to main hub.

I have rebooted the hub, but nothing changes. I called Sky and guy on phone reported no issue with the incoming signal, so couldn't offer any help or answers? Obviously something has gone wrong with a firmware change, as too many people are reporting same issue, but the lack of answers is frustrating.

Re: VPN Issues

Simmo78 — Thu, 19 Sep 2024 15:07:30 GMT

Hi Tom,

I have called sky multiple times in the last week to try and get this resolved for a number of remote workers all using SKY. 1 has had a fix applied, however the rest are getting varied responses from the SKY operatives. Most say that there is nothing they can do. One has sent out an engineer. All users impacted lost connection to their work VPN on Sept 11th at approx 8pm. Please distribute a knowledge article to the teams, so that there is a common message when users call up

Re: VPN Issues

Chrisee — Thu, 19 Sep 2024 15:13:54 GMT

@garytryh the black hubs do not support MAP-T so most of the discussion in this thread does not apply to you. You mention a third party extender what exactly is this unit as configuring third party extenders to work with Sky hubs can cause issues.

Re: VPN Issues

Fiona1977 — Mon, 23 Sep 2024 08:48:38 GMT

I still have this issue - I did call Sky & was informed the issue had already been raised & was being investigated. I then received a txt a few days later to say it had been resolved - but my VPN still won't connect via my home Sky WiFi - having to hotspot from my phone?

Re: VPN Issues

Chrisee — Mon, 23 Sep 2024 08:52:52 GMT

@Fiona1977 if you have a white Sky hub try the steps in this post UPnP set up I

I merote last week IF the issue is being caused by the change Sky has made to the assignment of IP addresses it will sort it. If it doesnt then the problem is not related to that cause.

If you have a black hub the issue is different.

Re: VPN Issues

FionaMamombe — Mon, 23 Sep 2024 08:59:55 GMT

I am having the same problem.

been unable to work from home for 4 weeks now.. 😫

Re: VPN Issues

garytryh — Mon, 23 Sep 2024 09:11:02 GMT

TP-Link WiFi Extender is what I have to now use when the other week my work vpn connection to the main router stopped connecting.

Re: VPN Issues

Shaun3016 — Mon, 23 Sep 2024 09:30:09 GMT

We're having the exact same issue in our home. Spoken with IT who wouldn't fully support when my work IT were guiding through the next steps.

@Tom-W19 can I be added to the private chat to support?