topic Re: No broadband in Broadband

No broadband

DelH1 — Mon, 16 Dec 2024 10:13:08 GMT

I have lost the connection to broadband

Re: No broadband

caesarome — Mon, 16 Dec 2024 13:29:28 GMT

@DelH1

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No broadband

DelH1 — Tue, 17 Dec 2024 15:57:16 GMT

Thanks very much for your help. There were works taking place in my street but this was not reported on the website....