topic Sky hub keeps dropping connection in Broadband

Sky hub keeps dropping connection

TomJM — Sun, 15 Dec 2024 19:35:24 GMT

My sky max hub keeps dropping its Internet connection periodically, a reset (via http://192.168.0.1 interface) seems to fix it but then the connection is dropped again.

I have restored to factory and rebooted the fibre wall unit.

To note, this is different from the issue others have experienced with the wifi SSID being invisible. I can connect to the router via wired or wireless but the Internet connection drops out. Sometimes it last 10 minutes, sometimes 5.

There are no reported issues locally according to the diagnostic tool. Also there's nothing obvious in the rooter logs.

Re: Sky hub keeps dropping connection

TomJM — Sun, 15 Dec 2024 20:30:57 GMT

Further info, the sky hub barely stay connected for any time now after a restart.

Troubleshooting guide keep saying it's a wifi issue but it's not as devices are connected to the hub but without Internet.

Re: Sky hub keeps dropping connection

TomJM — Mon, 16 Dec 2024 16:34:24 GMT

So, this issue seems to have resolved itself overnight and today.

Despite the diagnostic tool suggesting it was a wifi issue I suspect that's not the case and it was instead a connection issue.