topic Re: WiFi connection in Broadband

WiFi connection

Laner1 — Thu, 12 Dec 2024 12:51:48 GMT

Phones and other devices around the house do not work properly since I changed to Sky Full Fibre 500 and installed the latest router (white one). They connect but are forever dropping out. I have Sky WiFi Max as well.

Running health checks from my PC I just get everything looks good but it's virtually unusable in most rooms. It all worked fine when I was on Sky Broadband Ultrafast 1 with Sky Broadband Boost and the old Black router (even though I am supposed to have been upgraded and have the latest technology in the router).

Anybody have any ideas?

Re: WiFi connection

Lisa-P1987 — Fri, 13 Dec 2024 13:23:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection

SG19 — Fri, 13 Dec 2024 13:37:12 GMT

I'm having the same issues...

Re: WiFi connection

LiamH2 — Fri, 13 Dec 2024 13:51:58 GMT

I'm having the same issue. This feels like a downgrade since moving to full fibre!

Re: WiFi connection

Addie15 — Sun, 15 Dec 2024 16:22:35 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi connection

SG19 — Sun, 15 Dec 2024 16:43:09 GMT

Can a sky representative please contact me directly...

Re: WiFi connection

Anonymous — Tue, 17 Dec 2024 12:11:56 GMT

Hello,

please can you re-open this invite, I was unavailable Friday thru yesterday but we need this issue resolved. When can I speak to someone about getting my WiFi fixed?

Andy Lane

Re: WiFi connection

Lisa-P1987 — Tue, 17 Dec 2024 12:28:39 GMT

Hi there Laner2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147