topic Re: Broadband outage NG9 in Broadband

Broadband Outage 15th December 2024

GD1 — Sun, 15 Dec 2024 10:08:09 GMT

New Thread created toi reflect current issue

Sky Hub Max not connecting, staying on flashing green light

BC96 — Fri, 20 Oct 2023 11:16:09 GMT

My broadband got connected today according to Sky, but my Hub Max is not connecting, I've tried the broadband connection test but the website just says that it's unavailable. The only thing I see is that the hub itself is giving a green pulsating light. I've gone through the troubleshooting suggested checking port connections etc. Any ideas? I can't seem to find what a slow puslating green light indicates in any of your online guides?

Re: Sky Hub Max not connecting, staying on flashing green light

Chrisee — Fri, 20 Oct 2023 13:21:04 GMT

@BC96 the various Wifi Max led signals are explained here https://www.sky.com/help/articles/hub-lights-explained-max-hub

The green flasing light normally means the unit is resetting if it doesnt sort itself in say 30 minutes try removing the power to see if it restarts. New units download new firmware on initial power up which can takeca while. If worried call Sky.

Re: Sky Hub Max not connecting, staying on flashing green light

BC96 — Fri, 20 Oct 2023 13:23:43 GMT

@Chrisee I'm just off the phone with them, they reckoned much the same, doing a long firmware update, so been advised to sit tight and they're going to call me back on monday to double check it's up and running.

Re: Sky Hub Max not connecting, staying on flashing green light

jamesn123 — Fri, 20 Oct 2023 14:58:35 GMT

@BC96

Firmware updates should only last approx 30mins - 1hr so if its been longer than that its unlikely to fix itself.

However if you have only been activated today it may be your broadband wont start working until midnight.

Re: Sky Hub Max not connecting, staying on flashing green light

Benny1988 — Sat, 11 May 2024 19:19:39 GMT

Ours is doing an update now on a Saturday evening at 8pm.

why would you not run it over night when it's not being used!

wife's spitting feathers she's missing her Eurovision Song Contest 🙄

Re: Sky Hub Max not connecting, staying on flashing green light

Chrisee — Sun, 12 May 2024 07:15:04 GMT

@Benny1988 updates are routinely scheduled for the early hours but occasionally if the hub has missed an update say because you have been away and it has been turned off.they can run at other times. If it repeats call Sky as the unit could be faulty.

Personally I would not have been sorry to lose connectivity during Eurovision last night 😈

Re: Sky Hub Max not connecting, staying on flashing green light

Izzy_79 — Sat, 14 Dec 2024 07:22:57 GMT

Mines is like this atm been of since 1.20 yesterday and still green like in any ideas

Re: Sky Hub Max not connecting, staying on flashing green light

Chrisee — Sat, 14 Dec 2024 07:29:41 GMT

@Izzy_79 we have been told that flasing green lights on the white Sky Max hub is indicative of a fault with the full fibre connection that Openreach have tomsort. Assuming that applies to you I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Hub Max not connecting, staying on flashing green light

Addie15 — Sat, 14 Dec 2024 11:28:58 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Izzy_79.

Broadband outage NG9

Mycha4891 — Sun, 15 Dec 2024 03:27:27 GMT

Hi, does anyone have issues today for last hour or so? I have no internet and on the sky hepl even service is not able to check the problem...

Re: Broadband outage NG9

Dmbll — Sun, 15 Dec 2024 03:48:33 GMT

NG10, same issue. It's annoying because we need the WiFi at night for our baby monitoring equipment. Not really good enough when Sky's own diagnostic tools are also not working.

Re: Broadband outage NG9

rachel161 — Sun, 15 Dec 2024 05:51:56 GMT

yes we have this exact problem! it's still going on!

Re: Broadband outage NG9

Sharebear — Sun, 15 Dec 2024 05:54:31 GMT

De21 same issue.

I’ve no broadband

Mariajean — Sun, 15 Dec 2024 05:54:38 GMT

My broadband hub is just slowly flashing green tried rebooting but nothing. Gone on sky help to do service checker and won't work atm either

Re: I’ve no broadband

Embobbie — Sun, 15 Dec 2024 06:14:21 GMT

I've got exactly the same issue and I cannot get the virtual assistant to put me through to an advisor!

Re: Broadband outage NG9

rachel161 — Sun, 15 Dec 2024 06:30:09 GMT

yeah i'm CV35 so it's just all over the place

Re: Broadband outage NG9

Kb35 — Sun, 15 Dec 2024 06:37:19 GMT

Same for us sadly absolute joke. Brilliant idea to have the tv via streaming but can't watch nothing if broadband is down

Re: Broadband outage NG9

Kew4 — Sun, 15 Dec 2024 06:37:38 GMT

DE73 same problem

Re: I’ve no broadband

Kellyyeovil — Sun, 15 Dec 2024 06:37:43 GMT

Excally the same issue with me as well, I'm in Somerset, where abouts are you