topic Re: Still no internet in Broadband

Still no internet

McCrae1818 — Thu, 12 Dec 2024 18:11:32 GMT

Since moving to my new property in October this year I still don't have internet. There's a blockage outside so Sky are waiting for Open reach to fix this. The issue is that OR say they have contacted the relevant 3 party and still waiting for the response however I've spoken to the council (dcc) who are responsible for the paving which needs digging and they haven't had any request. It's now over 2 months and Open Reach can't be contacted directly and Sky customer service aren't much help either. Does anyone have any contacts at these companies that can actually help.

Re: Still no internet

Mr+Flibbles+86 — Fri, 13 Dec 2024 11:19:36 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Still no internet

McCrae1818 — Sat, 14 Dec 2024 05:04:45 GMT

Still waiting for a private chat link

Re: Still no internet

Tom-W19 — Sun, 15 Dec 2024 08:46:13 GMT

Hi @McCrae1818

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147