topic Re: Sky Fibre broadband Connection Issues in Broadband

Sky Fibre broadband Connection Issues

Szsteve7 — Sun, 15 Dec 2024 04:59:40 GMT

Sky broadband has been connected now for around 3 months. No particular issue.

went to bed last night all was ok. Woke up this morning and no connection. Looked at the router and the light was red. Reset everything.

Now the router light pulses green and when I try to connect to the internet it tells me I need to log in to the network before can access the internet and displays a "open network login page"

My setup is I have a optical wire that comes from outside straight in to an open reach box, then a network cable that goes out of that to the sky router.

if I click on open network login it takes me to a page that gives me 3 setup options, none of which accurately match my setup, although the 3rd option is closest. However in that it assumes you have a network cable (which it wants you to bypass) from the wall into the open reach modem. I cannot connect the sky router directly to that feed as it wants you to do as it is a optical connector and not a network lead.

It will only let me access this setup page and nothing else. The options given are not relevant to what I have.

any suggestions? TIA

Re: Sky Fibre broadband Connection Issues

Embobbie — Sun, 15 Dec 2024 06:16:59 GMT

I've got the same issue but I've been a customer for over 20 years, never known it to be down and the service checker not very available either. I can't even get the virtual assistant to put me through to an advisor! I will try calling later if it doesn't resolve

Re: Sky Fibre broadband Connection Issues

Kew4 — Sun, 15 Dec 2024 06:28:36 GMT

Just woken up to same issue. Tried to do check but said it is not available at the moment

Re: Sky Fibre broadband Connection Issues

Szsteve7 — Sun, 15 Dec 2024 07:14:12 GMT

Yes, I tried the virtual assistant but it just goes in circles. It also tells me the service checker is not available too. Thanks for your response.

Re: Sky Fibre broadband Connection Issues

Embobbie — Sun, 15 Dec 2024 07:18:52 GMT

There is also another live discussion ongoing in the forum with a lot more replies. I think there is an outage

Re: Sky Fibre broadband Connection Issues

Mummy+of+1234 — Sun, 15 Dec 2024 08:48:33 GMT

I have same problem all fine last night and on my sky app it says it last did a check at 02:15 today and there was an issue detected but when you go into it for "let's fix it" it says sorry our tests are currently unavailable. From reading this it looks like it could be an overall sky thing.
Very frustrating for a weekend when kids are home and we have sky glass so can't watch anything, fingers crossed it will be sorted quickly.

Re: Sky Fibre broadband Connection Issues

Lauren0508 — Sun, 15 Dec 2024 08:53:57 GMT

Looks like their is a uk outage so services are unavailable, we haven't got any sky services either luckily we have a different broadband provider

hope it won't be too long